SUPPORT & SERVICES

Support before and after delivery.

Technical communication, product documentation, frequently asked questions and project inquiry support in one place.

Common product, battery, inverter, shipping and cooperation questions.

VIEW FAQ → 02

Datasheets, manuals, certificates and product catalogues.

DOWNLOAD CENTER → 03

Send product model, serial number, project location and issue details to our support team.

CONTACT SUPPORT →

AFTER SALES

A practical support workflow.

For faster troubleshooting, prepare the product model, serial number, system diagram, inverter model, alarm code and photos or videos when available.

Describe the issue and provide system details.

Our team reviews logs, alarms, BMS/inverter communication and installation conditions.

Configuration guidance, replacement recommendation or technical action plan.

Confirm system recovery and close the service record.

ENERGY STORAGE · BATTERY SYSTEM · OEM / ODMWLUG PROJECT SUPPORT

GET A QUOTE

Share your country, application, required power, battery capacity and expected quantity. We will recommend a suitable product configuration.

24HResponse Time

01Share requirementsApplication, market, power and capacity.

02Product matchingWe narrow down a suitable product configuration.

03Quotation & follow-upContinue with technical and commercial details.

EMAILsales@example.com PHONE+86 000 0000 0000 WHATSAPPStart a direct chat →

ADDRESSChina

PROJECT INQUIRY

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